Returns & Exchanges

We want you to be delighted with your roses, which is why we offer a 5-year guarantee on all varieties and a 14-day return window for non-plant items. If your order does not meet our high standards, our team is here to ensure a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or phone within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring that any accessories or documentation are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label to your parcel and drop it off at your nearest authorized courier location, keeping your tracking receipt for reference.

• 4.
  Inspection and Refund

  Once our horticultural experts inspect the returned goods, we will process your refund or dispatch your replacement within 7 to 10 business days.